Please have your DVR powered on and in the menu to expedite process.

Step 1:

Download TeamViewer program: 

https://get.teamviewer.com/acegearpro

Step 2:

Check your router’s IP address

  • Start > Run > type in “CMD” (If windows 8: hit start key > type CMD)
  • Command prompt (Black window) will open  Type “IPCONFIG”  hit ENTER
  •  In the list you will see Default Gateway
  • This number is your router’s IP address

 Step 3:

Open your router’s web interface

  • Open internet browser
  • Enter your router’s IP address into your browser window.

Step 4:

  • Call technical support 
  • Provide the technician with your TeamViewer ID.