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Tech Support

Acegear provides essential tools for our customers to promote operational and installation efficiency by shortening time spent on project planning, deployment and maintenance.From selecting products, choosing the right storage and bandwidth calculator, configuring devices tools, videos players, firmware, etc. Acegear tools are developed to make easy the daily job for our dealers, system integrators and installers.

Documents Download

Below you will find guides and manuals for common CCTV products (any not listed can be requested), as well as various CCTV forms for RMA and Support. 

IT Service Request Form

Acegear RMA Form

Guides and Manuals

Software Download

Firmware Download

The support pages below provide you with the information you need to be successful. From comparison guides and application wiring plans to installation walkthroughs and specialized tips, we do our best to give you the knowledge to shine.


DVRT08A-1H / DVRT16-2F2N (iVMS-4500)

4.0 Firmware for 4, 8, 16 and 32CH DVR

NVR04-4P (iVMS-4500)


NVR044P / NVR0808P

Unencrypted for CI1404I

Unencrypted for CI1202/CI1402WEX + BatchTool


Unencrypted for CI6202WF

Unencrypted for CI1404I

Unencrypted for CI1202/CI1402WEX + BatchTool